Refund policy
VELTRUSO STORE LTD — Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item in accordance with the terms of this policy.
1. Return Period
We accept eligible return requests within 30 days from the date you receive your order.
If more than 30 days have passed since you received your order, we may be unable to offer a return or refund.
2. Return Eligibility
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in the same condition in which you received it.
- Be returned in its original packaging, where applicable.
- Include proof of purchase or your order information.
Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or applicable laws. Where applicable, these restrictions will be communicated on the relevant product page or before purchase.
Please do not send an item back to the manufacturer, supplier, or fulfillment warehouse without contacting us first.
3. How to Request a Return
To request a return, please contact our customer support team at:
Email: veltrustostoreltd@gmail.com
Please include your order number and a brief explanation of the reason for your return.
If your return request is eligible, we will provide you with the appropriate return instructions and return address.
Please do not return your order to an address obtained from the product packaging or shipping label unless our customer support team has instructed you to do so.
4. Return Shipping Costs
Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection laws, customers are responsible for the cost of returning an item.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or stated by us.
If you receive a faulty, damaged, or incorrect item, please contact us before returning it so we can provide appropriate instructions.
5. Refunds
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or rejected.
If your refund is approved, the refund will be issued to your original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.
6. Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it:
- Check your bank or payment account again.
- Contact your card issuer or payment provider, as processing times may vary.
- If you still have not received your refund, contact us at veltrustostoreltd@gmail.com.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, faulty, or different from what you ordered, please contact us as soon as possible at:
Email: veltrustostoreltd@gmail.com
Please provide your order number and clear photographs or video showing the issue. This information helps us assess the problem and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
8. Exchanges
If you need to exchange an item, please contact us first at veltrustostoreltd@gmail.com.
Depending on product availability and the circumstances of the request, we may provide an exchange, replacement, refund, or another appropriate solution.
9. Contact Us
For questions about returns, refunds, damaged items, or exchanges, please contact:
VELTRUSO STORE LTD
Email: veltrustostoreltd@gmail.com