VELTRUSO STORE LTD — Shipping Policy

Thank you for shopping with VELTRUSO STORE LTD. We aim to process and deliver your orders as efficiently as possible. Please review the shipping information below before placing your order.

1. Shipping Fees & Destinations

We currently offer Free Standard Shipping on orders delivered to:

• United Kingdom
• United States

There are no order minimums required to qualify for free standard shipping in these destinations.

For other destinations, shipping availability and applicable shipping charges will be displayed at checkout.

2. Order Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

3. Estimated Delivery Times

We work with international fulfillment partners and shipping carriers to deliver orders to customers in different regions.

Estimated delivery times are:

• United Kingdom: 5–10 business days
• United States: 7–14 business days
• Europe: 8–15 business days
• Other supported destinations: 8–15 business days

These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, product availability, carrier operations, customs processing, public holidays, weather conditions, and other circumstances outside our control.

Please note that processing time is separate from transit time. Your total delivery time may therefore include both the processing period and the shipping period.

4. Order Tracking

Once your order has been shipped, we will send you a confirmation email containing your tracking number.

Tracking information may take approximately 24–48 hours to become available or update in the carrier's tracking system after shipment.

You can use the tracking number provided in your shipping confirmation email to monitor the progress of your delivery.

5. Customs, Duties & Taxes

Depending on the destination country and applicable local regulations, your order may be subject to customs duties, import taxes, VAT, or other fees.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

VELTRUSO STORE LTD does not control or determine these charges.

6. Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping address before completing your order.

VELTRUSO STORE LTD is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if reshipment is requested.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can help you check the status of your shipment.

Please keep in mind that delivery delays can occasionally occur due to circumstances outside our control, including customs processing, carrier delays, severe weather, public holidays, or other transportation disruptions.

8. Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: veltrustostoreltd@gmail.com

We are happy to assist you with your order and delivery questions.